Returns & Refunds

Every ShirtFaced shirt is printed for you after you order it. Nothing sits in a warehouse waiting — great for the planet, rough on returns. So here's the deal, plainly.

Please check the size guide on every product page before you order. It's the single best thing you can do to avoid a sad shirt situation.

What we cover

Contact us within 30 days of delivery and we'll replace or refund the item at no cost to you if:

• The print is defective, cracked, badly misaligned, or the wrong design
• The garment arrived damaged, stained, or with a manufacturing flaw — holes, broken seams, bad stitching
• You received a different item, size, or color than your order confirmation says
• The item is materially different from what was pictured on the product page

You don't need to ship anything back. Seriously — keep it, donate it, use it as a rag. Our production partner doesn't want it back, and paying return shipping on a t-shirt helps nobody.

Lost or undelivered packages

If tracking says delivered but nothing arrived, check with neighbors and your building first, then contact us. If the package is genuinely lost in transit, we'll reprint and reship it free. Please report it within:

• 30 days of the order date for shipments within the US or EU
• 45 days of the order date for international shipments

Claims filed after those windows may not be eligible, so don't sit on it.

What we can't cover

Because each item is made to order, these aren't eligible for return, exchange, or refund:

• Ordering the wrong size, color, or style
• Changing your mind after the order goes into production
• Minor sizing variation — apparel is cut by hand and can vary up to about 1 inch from the size guide measurements. That's within normal tolerance.
• Minor print placement variation — direct-to-garment printing has roughly a half-inch tolerance on placement
• A faint vinegar-ish smell or slight discoloration around a fresh print. That's pre-treatment solution. It washes out completely on the first wash.
• Normal embroidery characteristics — small variations in stitch density, visible backing, or simplified fine detail
• Damage from normal wear, washing against the care instructions, or accidents after delivery
• Packages sent to an incomplete or incorrect address entered at checkout (see below)

Wrong address?

We ship exactly where you tell us to. If the address you entered is wrong or incomplete and the package comes back to us, we can reship it — you'll just need to cover the reshipping cost. If it's never returned to us, we can't refund it.

Double-check your address at checkout. If you catch a mistake, email us immediately and we'll fix it if the order hasn't gone to production yet.

Canceling or changing an order

Orders move to production fast. Email us within 2 hours of placing your order and we'll do everything we can to catch it. Once printing has started, the order can't be canceled or changed — but if you contact us right away, we'll always tell you honestly where it stands.

How to file a claim

Email support@shirtfaced.fit within 30 days of delivery with:

1. Your order number
2. A short description of what's wrong
3. Clear photos of the issue — the print, the defect, and the whole item. If more than one item is affected, include a photo showing all of them together in one frame.
4. A photo of the shipping label or packing slip, if you still have it

Photos are the fastest path to a yes. Without them, we usually can't approve a replacement.

What happens next

• We reply within 1–2 business days
• Approved claims get a free replacement shipped out, or a full refund to your original payment method — you choose
• Refunds typically appear within 5–10 business days depending on your bank
• Original shipping costs are refunded on defective or lost orders

International orders

Customs duties, import taxes, and brokerage fees are the customer's responsibility and aren't refundable. If a package is refused at customs or abandoned, we're not able to refund it.

If you're shopping from the EU or UK, you have statutory consumer rights that apply in addition to this policy, and nothing here limits them. Custom-made and personalized goods are generally excluded from the standard 14-day right of withdrawal — but if you believe your order qualifies, contact us and we'll sort it out.

Questions

Email support@shirtfaced.fit. A real person reads it. If something went wrong with your order, tell us — we'd much rather fix it than have you quietly hate your shirt.

ShirtFaced — Wear Your Mind
Last updated: September 2026

Every ShirtFaced shirt is printed for you after you order it. Nothing sits in a warehouse waiting — great for the planet, rough on returns. So here's the deal, plainly.

Please check the size guide on every product page before you order. It's the single best thing you can do to avoid a sad shirt situation.

What we cover

Contact us within 30 days of delivery and we'll replace or refund the item at no cost to you if:

• The print is defective, cracked, badly misaligned, or the wrong design
• The garment arrived damaged, stained, or with a manufacturing flaw — holes, broken seams, bad stitching
• You received a different item, size, or color than your order confirmation says
• The item is materially different from what was pictured on the product page

You don't need to ship anything back. Seriously — keep it, donate it, use it as a rag. Our production partner doesn't want it back, and paying return shipping on a t-shirt helps nobody.

Lost or undelivered packages

If tracking says delivered but nothing arrived, check with neighbors and your building first, then contact us. If the package is genuinely lost in transit, we'll reprint and reship it free. Please report it within:

• 30 days of the order date for shipments within the US or EU
• 45 days of the order date for international shipments

Claims filed after those windows may not be eligible, so don't sit on it.

What we can't cover

Because each item is made to order, these aren't eligible for return, exchange, or refund:

• Ordering the wrong size, color, or style
• Changing your mind after the order goes into production
• Minor sizing variation — apparel is cut by hand and can vary up to about 1 inch from the size guide measurements. That's within normal tolerance.
• Minor print placement variation — direct-to-garment printing has roughly a half-inch tolerance on placement
• A faint vinegar-ish smell or slight discoloration around a fresh print. That's pre-treatment solution. It washes out completely on the first wash.
• Normal embroidery characteristics — small variations in stitch density, visible backing, or simplified fine detail
• Damage from normal wear, washing against the care instructions, or accidents after delivery
• Packages sent to an incomplete or incorrect address entered at checkout (see below)

Wrong address?

We ship exactly where you tell us to. If the address you entered is wrong or incomplete and the package comes back to us, we can reship it — you'll just need to cover the reshipping cost. If it's never returned to us, we can't refund it.

Double-check your address at checkout. If you catch a mistake, email us immediately and we'll fix it if the order hasn't gone to production yet.

Canceling or changing an order

Orders move to production fast. Email us within 2 hours of placing your order and we'll do everything we can to catch it. Once printing has started, the order can't be canceled or changed — but if you contact us right away, we'll always tell you honestly where it stands.

How to file a claim

Email support@shirtfaced.fit within 30 days of delivery with:

1. Your order number
2. A short description of what's wrong
3. Clear photos of the issue — the print, the defect, and the whole item. If more than one item is affected, include a photo showing all of them together in one frame.
4. A photo of the shipping label or packing slip, if you still have it

Photos are the fastest path to a yes. Without them, we usually can't approve a replacement.

What happens next

• We reply within 1–2 business days
• Approved claims get a free replacement shipped out, or a full refund to your original payment method — you choose
• Refunds typically appear within 5–10 business days depending on your bank
• Original shipping costs are refunded on defective or lost orders

International orders

Customs duties, import taxes, and brokerage fees are the customer's responsibility and aren't refundable. If a package is refused at customs or abandoned, we're not able to refund it.

If you're shopping from the EU or UK, you have statutory consumer rights that apply in addition to this policy, and nothing here limits them. Custom-made and personalized goods are generally excluded from the standard 14-day right of withdrawal — but if you believe your order qualifies, contact us and we'll sort it out.

Questions

Email support@shirtfaced.fit. A real person reads it. If something went wrong with your order, tell us — we'd much rather fix it than have you quietly hate your shirt.

ShirtFaced — Wear Your Mind
Last updated: September 2026